BASIC DETAILS ABOUT THE SELLER
Name: DOMINOVIĆ društvo s ograničenom odgovornošću za trgovinu i usluge (DOMINOVIĆ limited liability company for trade and services)
Abbreviated name: DOMINOVIĆ d.o.o.
Head Office: Trnjanska Cesta 54/a, Zagreb
Office address: Trnjanska Cesta 54/a, Zagreb
Entered in the court register of the Commercial Court in Zagreb, Company reg. no. (MBS): 080076126
Business bank and gyro account number, IBAN: Zagrebačka banka d.d., Trg bana Josipa Jelačića 10, IBAN: HR6323600001101253913
Share capital: 39,300.00 kuna
Founder: Nediljko Dominović
Authorised representatives: Marko Dominović, director; Vlatka Dominović, procurator; Nediljko Dominović, procurator
Telephone number: 01/6115-949; 01/6150-315
Email address: [email protected]
The user is the person using the website www.knjizara-dominovic.hr, as well as every buyer and visitor of the website www.knjizara-dominovic.hr.
The conclusion of a sales contract via the website www.knjizara-dominovic.hr is regulated in accordance with legal provisions, particularly taking into account the principles and provisions of the directives and regulations of the European Union. Concluding of a sales contract via the website www.knjizara-dominovic.hr is the conclusion of a distance contract.
Remote communication means, such as the Internet and electronic mail, are the only means that can be used for concluding distance contracts without the simultaneous physical presence of the trader and the consumer.
MAIN FEATURES OF THE PRODUCTS
The customer can get acquainted with the main features of our products on the website www.knjizara-dominovic.hr. Dominović d.o.o. (hereinafter: Dominović) reserves the right to change information, including product prices and special offers on the site without prior notice. The image of the product is accompanied by a description of the main features of the product and its price including VAT.
CONTRACT CONCLUSION PROCEDURE
In the event that Dominović is unable to deliver any of the ordered products, the customer will be contacted by phone or e-mail by an employee of Dominović in order to agree on the delivery of a replacement product of the same price range, or to inform him of the impossibility of delivery of a replacement or ordered product.
The purchase of products in the name and on behalf of a minor or a person deprived of his/her legal capacity (completely or partially) may be requested only by their legal representatives.
The customer can order a product only after registering on the website www.knjizara-dominovic.hr which is done by clicking on the link "My Account" and clicking on "Register" and filling out the registration form. If the customer is already registered, he enters his user account by clicking on the "My Account" link, entering his e-mail address and password and clicking on "Login".
On the website www.knjizara-dominovic.hr, it is also possible to make an order as a guest. In this case, the customer will be asked only for those details that are essential to process the order.
The purchase is made by ordering available products that the customer chooses based on a photo and basic description. The purchase is completed in a few simple steps in the comfort of the customer’s home, from anywhere in the world.
Product search is possible using various criteria. Entering a specific term in "Search" will bring up products related to the specified term. The customer can choose a specific product that interests him and read the available product description so that he can independently decide whether the product meets his needs. The buyer selects products from the product catalogue on the website www.knjizara-dominovic.hr, which is organized by product type.
Product ordering is done online. For products that come in several sizes, the customer is required to select the size of the product in the corresponding menu.
By clicking on the "Add to basket" icon, the selected product is added to the basket. By placing the product in the basket, the product is neither reserved nor ordered nor purchased. The buyer can continue to add products or check the basket by clicking on the "View basket". When the buyer completes the product selection process, clicking on "View basket" will redirect him to a web page where an overview of the products in the basket can be seen. On that page, the buyer can enter the voucher code if he has one, update the price by selecting "Add code" and select the delivery type.
The buyer can select "Complete purchase" after which he will be redirected to the page where the buyer is required to enter their personal information. Data marked with a red asterisk are required in order to continue. Delivery to an address other than the customer's address is possible, and if he wants to use this option, the buyer can remove the check mark next to "Invoice delivery details are the same as product delivery details" and enter the necessary details.
Clicking on "Next step" opens a form for the buyer in which he chooses the method of payment.
Clicking again on "Next step" opens the Order Confirmation in which the buyer is given a final view of the price of the order and the selected payment method.
The seller will send the buyer a confirmation of the concluded sales contract to his e-mail address together with a confirmation that the package has been dispatched.
Regarding any inquiry, the buyer may contact the company Dominović by phone at: 01 / 6130-112; Mon-Fri: 08:00-21:00, Sat: 08:00-15:00 or by e-mail to the address: [email protected]
If you have not received the ordered products that you paid for within the agreed delivery time, please notify the company Dominović about it, using the e-mail address [email protected]
PRODUCT PRICE, METHOD OF PAYMENT AND SHIPMENT OF PRODUCTS
Choosing a payment method
You can pay for the ordered products and delivery in accordance with the model you selected when fulfilling the order.
Payment for the products can be made:
by payment upon receipt of the shipment (cash on delivery) - at the selected address or in the bookstore
online payment by credit and debit cards - one-time and in instalments (up to 12 instalments)
payment by bank transfer or payment order
1. Payment upon the receipt of the shipment (cash on delivery)
If you decide to pay on delivery of the shipment, you are only obliged to pay for the products when picking them up. You are obliged to settle the invoice for the ordered product with the courier delivering the shipment during the delivery of the ordered product. Payment to the courier can only be made in cash.
2. Payment by cards
When paying by credit and debit cards, payment authorization is done automatically. Dominović bears all the handling costs for authorizing the user's credit/debit card. In case of unsuccessful payment authorization, the purchasing process is terminated. The buyer is responsible for the correctness of the information provided when using the webshop service.
Payment in instalments is possible with the following cards:
Zagrebačka banka – Maestro / Mastercard / Mastercard electronic / Visa / Visa electron / Vpay
PBZ - Visa premium / Visa / Maestro
Erste&Steiermärkische Bank – Diners / Maestro (*maybe Visa should be added here, as Erste have recently replaced the Maestro card with Visa cards)
Istarska Kreditna Banka Umag – Maestro
Sberbank – Maestro
KentBank – Maestro
Agram Banka – Maestro
Slatinska banka – Maestro
3. Payment by bank transfer or payment order
The option of payment by bank transfer / payment order enables payment by internet banking, mobile banking, in a bank, etc. By selecting this option when ordering a product, the information needed to make the payment will be sent to your e-mail address.
Payment is considered made at the time of receipt of money by the courier service or at the time of receipt of authorization by the card issuer.
Delivery to Croatia and other countries
Dominović delivers within the Republic of Croatia, as well as to all other countries in the world. Ordered products are sent to the customer's address within 5 working days of receiving the order. If any of the products are not immediately available for shipment, the customer will be notified during the purchase process. Read more about delivery here.
Execution of delivery
Delivery is made using well known delivery services (GLS, DHL, Croatian Post, Slovenian Post). Delivery is made to the doorstep of a home or business address.
Delivery to the buyer
Ordered products are delivered to the entrance of a residential building. If a residential building is in question, the delivery person is not obliged to carry the goods to the floor where the buyer lives, but only to the entrance to the residential building.
The price of delivery within the Republic of Croatia and Slovenia for all orders up to 299.99 kuna is borne by the buyer and is 25 kuna.
Delivery within the Republic of Croatia and Slovenia for all orders of 400.00 kuna and over is free of charge.
For all other countries, the cost of delivery is calculated according to the price list available here.
The cost of delivery will be displayed next to the price of the ordered products before the end of the ordering process.
Receipt of the shipment
The buyer confirms by his signature on receipt of the shipment, that he has received the package (or packages) in an undamaged condition. After the buyer has received the package, the delivery service is not responsible for any possible complaints, damages or reduction in the content of the package received, unless the buyer can prove that the damage did not occur after the handover of the package.
Refusal to accept the product
If the buyer does not accept the product or refuses to take the product, without a valid reason, the seller has the right to claim compensation for the handling costs, transport and other possible costs.
Tracking the shipment
The delivery service enables tracking of the shipment online. The shipment tracking service enables the sender and the receiver to get relevant information about where the shipment is and what is happening to it at any time.
Users agree that they will not use the website in any way that harms authors or third parties, and accept all risks of using the website and services.
The content of the website is protected by copyright. Modifying, borrowing, selling or distributing the content is possible only with previous written approval from the Dominović company.
Dominović enables use of the website in the best possible way. This includes: monitoring the operation of the server, increasing the capacity according to the number of users, customer support and elimination of possible errors and problems in the operation of the system. Dominović does not take responsibility for possible problems in the website operation. Dominović cannot guarantee that use of the website will not be interrupted or temporarily unavailable.
Users use the website on their own responsibility. Dominović is not responsible in any way for any damage that a user could suffer by using the website www.knjizara-dominovic.hr.
Dominović reserves the right, at any time and without prior notice to modify, supplement or terminate any part of its business, including the website, or any part thereof, services, subpages or services provided through them. The right in question includes, but is not limited to, changing the time of availability of content, availability of new details, mode of transmission.
Dominović is responsible for material deficiencies of a product.
if an item does not have the necessary properties for its normal use or for sale,
if an item does not have the necessary properties for the specific use for which the buyer purchases it, which was known to the seller or should have been known to him,
if an item does not have the properties and characteristics that are explicitly or tacitly understood, i.e. described,
when the seller has sent an item which is not the same as the sample or model, unless the sample or model is shown for information only,
if an item does not have properties that otherwise exist in other items of the same type and which the buyer could reasonably have expected according to the nature of the item, particularly taking into account the public statements of the seller, the manufacturer and their representatives about the properties of the item (advertisements, labelling, etc.),
if an item is incorrectly installed, provided that the installation service is included as part of fulfilment of the sales contract,
if the incorrect installation is a consequence of deficiencies in the installation instructions.
The buyer is obliged to notify the seller of the existence of visible defects within two months of the date of discovery of the defect, and no later than two years from the transfer of risk to the buyer. When, after receiving the goods from the buyer, it turns out that the item has a defect that could not be detected by normal inspection at the time of receiving the item, the buyer is obliged, if he does not want to lose his rights, to notify the seller within two months of the discovery of the defect.
The seller is not responsible for any defects that appear after the expiry of two years from handing over the item. The rights of the buyer that notified the seller about the existence of a deficiency in a timely manner, expire after two years, reckoning from the day of notifying the seller, unless the buyer was prevented from exercising them by the seller's fraud.
If the existence of a material deficiency is determined, the seller has one of the following obligations, in accordance with the provisions of the Civil Obligations Act, and in accordance with the buyer's choice:
delivery of another product without defect,
The buyer may terminate the contract only if he has previously given the seller adequate time to fulfil the contract.
The buyer may terminate the contract without giving adequate time in the case that the seller, after the buyer notifies him of the defects, informs the buyer that he will not fulfil the contract, or if the circumstances of a specific case clearly show that the seller will not be able to fulfil the contract even at a later date, and also in the case of the buyer not being able to achieve the purpose for which he entered into the contract, because of the delay of the seller.
If the seller does not fulfil the contract within the given deadline, the contract is terminated by law, but the buyer can keep it in force if he notifies the seller without delay that the contract remains in force.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
The consumer may unilaterally terminate the contract within 14 days without giving a reason.
The period of 14 days is reckoned from the day when the product is handed over to the consumer or a third party designated by the consumer, which is not the courier.
If the consumer orders in one order several parts to be delivered separately, or if the goods are delivered in several parts or several shipments, the period of 14 days begins to run from the day when the consumer or the third party designated by the consumer, who is not the courier, received the last part or last consignment of the product.
If regular delivery of goods is agreed for a certain period, the period of 14 days begins to run from the day when the first piece or the first consignment of the product is handed over to the consumer or a third party designated by the consumer, which is not the courier.
If the consumer is not notified of the right to terminate the contract, the consumer's right to unilateral termination of the contract expires after 12 months from the expiration of the period of 14 days.
If the seller has notified the consumer of the right to terminate the contract within 12 months, the right to unilateral termination of the contract expires after the expiration of 14 days from the time the consumer received the notification.
The consumer may also fill in the form for the unilateral termination of the contract online, by clicking here.
Acknowledgment of receipt of the statement of unilateral termination of the contract shall be delivered by the seller to the consumer without delay, to the physical address or e-mail address. In the event of termination of the contract, each party is obliged to return to the other party what it received under the contract.
Except when the seller has offered to pick up the goods returned by the consumer, the seller must refund the payment only after the goods are returned to him, i.e. after the consumer provides proof that he sent the goods back to the seller, if the seller is notified before actual receipt of the goods.
The consumer is obliged to return the goods to the address: Sveučilišna knjižara i antikvarijat Dominović, Hrvatske bratske zajednice 4, 10000 Zagreb.
The seller is not obliged to reimburse the additional costs resulting from the consumer's explicit choice of mode of transport which is different from the cheapest type of standard transport offered by the seller.
The seller must reimburse the payment using the same means of payment used by the consumer during payment, unless the consumer explicitly agrees to a different means of payment, and on the assumption that the consumer is not obliged to pay for any additional expenses for such a return.
Unless the seller has offered to collect the goods being returned by the consumer himself, the consumer must return the goods without delay, and no later than 14 days after notifying the seller of his decision to terminate the contract.
It is considered that the consumer has fulfilled his obligation to return the goods on time if before the deadline he sends the goods or hands them over to the seller, i.e. to the person authorized by the seller to receive the goods.
All costs of product return are borne by the consumer.
The consumer is responsible for any impairment of the goods resulting from the handling of the goods other than that which was necessary to determine the nature, characteristics and functionality of the product.
In order for the consumer to determine the nature, characteristics and functionality of the goods, he can handle the goods and inspect the goods only in the way that is usual when buying goods at the seller's premises. The goods that the buyer intends to return within 14 days must not be modified or used, nor can any actions be undertaken that may not be taken in the physical branch of the seller, including those that would reduce the value of the goods.
In the event of impairment of the product resulting from the handling of the product, the seller will deduct an amount from the purchase price to be returned, in proportion to the impairment of the product, at his own discretion, taking into account the objective criteria of each particular case.
The right to terminate the sales contract is not allowed in the following cases when:
the service contract was completely fulfilled by the seller, and the fulfilment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is completely fulfilled
the subject of the contract for goods or services is one whose price depends on changes in the financial market that are beyond the influence of the seller, and which may occur during the consumer's right to unilateral termination of the contract
the subject of the contract is goods made according to the consumer's specifications or goods clearly customized for the buyer
the subject of the contract is perishable goods or goods whose shelf life soon expires
the subject of the contract is sealed goods which are not suitable for return owing to health or hygienic reasons, if they were unsealed after delivery
the subject of the contract is goods that were inseparably mixed with other items after delivery, due to their nature
the subject of the contract is the delivery of alcoholic beverages the price of which was contracted at the moment of concluding of the contract, and the delivery may follow only after 30 days, if the price depends on changes in the market that are beyond the seller's influence
the consumer specifically requested a visit from the trader to carry out urgent repairs or maintenance work, if during such a visit, in addition to those services that the consumer explicitly requested, the seller provides some other services, or delivers other goods than those necessary to perform the emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
the subject of the contract was the supply of sealed audio or video recordings, or computer programs, which were unsealed after delivery
the subject of the contract is the delivery of newspapers, periodicals or magazines, with the exception of subscriber contracts for such publications
the contract was concluded at a public auction
the subject of the contract is the provision of non-residential accommodation services, provision of transport services of goods, car rental services, food and beverage delivery services or leisure services, if it has been agreed that the service will be provided on a specific date or during a specific period
the subject of the contract is the delivery of digital content that is not delivered on physical media, if fulfilment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination.
Execution of product returns
The buyer is obliged to return the product he wishes to return to the company Dominović complete, in the condition in which it was delivered to him and in the original packaging (commercial packaging in which the goods were delivered), with all related parts and documentation. The buyer is obliged to return the products to the company Dominović at his own expense, to the address: Sveučilišna knjižara i antikvarijat Dominović, Hrvatske bratske zajednice 4, 10000 Zagreb.
NOTIFICATION ON THE MANNER OF MAKING A WRITTEN CONSUMER'S COMPLAINT
In accordance with Article 10 of the Consumer Protection Act, the consumer may send all complaints by email to [email protected] or by mail to the address: Sveučilišna knjižara i antikvarijat Dominović, Hrvatske bratske zajednice 4, 10000 Zagreb.
In order for Dominović to reply to a consumer’s written complaint that was not sent by email, all consumers are asked to provide accurate details of their name and surname and the address to which the reply should be sent.
Dominović must legally reply in writing to a consumer's complaint at the latest within 15 days from the day of receipt of the complaint.
In the event of a possible dispute, Dominović and the consumer will try to resolve the dispute amicably, and if this is not possible, the court with real and territorial jurisdiction in the Republic of Croatia is responsible, with the application of Croatian law.
Dispute resolution is possible before the Court of Honour of the Croatian Chamber of Commerce or other conciliation centres.
Consumer disputes can be resolved through the European Commission's ODR platform, by clicking here.
By purchasing on the website www.knjizara-dominovic.hr, customers can collect points throughout the calendar year, according to which they are then classified into point classes. Depending on which point class they are in, customers receive a certain discount throughout the following calendar year. In the new calendar year, the customer starts collecting points from scratch again. For every 10 kuna spent, the customer gets 1 point, regardless of which method of payment he selected.
100 – 200 points = 3% additional discount on the purchase throughout the following year
201 – 300 points = 4% additional discount on the purchase throughout the following year
301 – 500 points = 5% additional discount on the purchase throughout the following year
501 – 1000 points = 8% additional discount on the purchase throughout the following year
≥ 1001 points = 10% additional discount on the purchase throughout the following year
For example, for 2019, the buyer earned 223 points, which means that he earned an additional discount of 4% on each of his orders throughout 2020.
For a registered member the discount earned is added automatically from 1st January, and he will be informed of his point class by 15th January at the latest.
By joining the loyalty program, the customer receives a 3% discount on all purchases up to the first billing period.